SMS/Text Messaging Privacy Policy

Effective Date: September 3, 2026

This SMS/Text Messaging Privacy Policy describes how Trident Property Management (“Trident,” “we,” “us,” or “our”) collects, uses, and protects information in connection with our SMS and MMS text messaging services.

Our text messaging services are intended for business, customer service, property management, and administrative communications. We do not use our text messaging program for marketing or promotional messages.

Information We May Collect

When you communicate with us by text message, we may collect or maintain information including:

• Your mobile telephone number;
• Your name and other contact information;
• The content of text messages and MMS messages exchanged with us;
• The date and time messages are sent or received;
• Information regarding your consent to receive text messages;
• Records of opt-in or opt-out requests; and
• Information reasonably necessary to respond to your request or provide services related to your account, property, homeowners association, tenancy, or other matter we manage.

How We Use SMS Information

We may use information obtained through text messaging to:

• Respond to questions and requests for assistance;
• Communicate regarding matters we manage or services we provide;
• Provide requested information and updates;
• Coordinate appointments, maintenance, services, or other activities;
• Maintain records of our communications;
• Process and honor requests to receive or stop receiving text messages; and
• Comply with applicable legal, regulatory, recordkeeping, or business requirements.

No Marketing Use or Sale of Mobile Information

We do not sell, rent, or provide your mobile telephone number or SMS information to third parties or affiliates for marketing or promotional purposes.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent information will not be shared with any third parties for their own marketing or promotional purposes.

We may use service providers that assist us in operating our communications systems and delivering SMS or MMS messages. Such providers may process information only as reasonably necessary to provide those services on our behalf and not for their own marketing or promotional purposes.

SMS Consent

Your consent to receive text messages applies only to communications from Trident relating to our services and your interactions with us.

We do not transfer, sell, or otherwise provide your SMS consent to another business so that the other business may send you marketing or promotional text messages.

Message Frequency and Charges

Message frequency varies depending upon your communications with us and the matters for which you request assistance.

Message and data rates may apply depending upon your wireless carrier and service plan.

Opting Out

You may withdraw your consent to receive text messages at any time.

Reply STOP to any text message from us to opt out.

You may also contact us through another reasonable method to request that text messaging to your telephone number be discontinued.

After an opt-out request, we may send a single confirmation message acknowledging that the request has been processed.

For assistance, reply HELP or contact us at [PHONE NUMBER] or [EMAIL ADDRESS].

Information Security

We use reasonable administrative, technical, and organizational measures designed to protect information maintained in connection with our text messaging services. However, SMS and MMS communications are transmitted through telecommunications networks, and no method of electronic communication can be guaranteed to be completely secure.

For that reason, we recommend that you not send passwords, full Social Security numbers, payment card information, bank account information, or other highly sensitive information by text message.

Retention of Information

We may retain text message communications and related records for legitimate business, property management, recordkeeping, legal, dispute-resolution, and regulatory purposes in accordance with our normal records retention practices.

Changes to This Policy

We may update this SMS/Text Messaging Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or business practices. The current version will be posted on our website with its effective date.

Contact Us

Questions regarding this SMS/Text Messaging Privacy Policy may be directed to:

Trident Property Management
1110 Civic Center Blvd., Ste. 102

Yuba City, CA  95993

(530) 751-7040

customerservice@tridentproperty.com